Total Home Solutions

TOTAL HOME SOLUTIONS
YOUR TOTAL HOME SOLUTION



FREQUENTLY ASKED QUESTIONS

1) Does Total Home Solutions use a contract?
2) Does your contract cover labor and materials in your quoted price?
3) How does Total Home Solutions schedule work?
4) Does Total Home Solutions buy materials for the project or does the customer go purchase them?
5) Does Total Home Solutions charge for estimates?
6) What if a customer changes their mind in the middle of a project?
7) How long has Total Home Solutions been in business?
8) Does Total Home Solutions have employees and sub-contractors?


1) Does Total Home Solutions use a contract?

YES. Total Home Solutions has different contracts depending on the scope and size of the project. Our contract specifies what is expected of Total Home Solutions and what is expected of our customer. Before a customer signs any contract, we go over the details making sure your questions and concerns are addressed.


2) Does your contract cover labor and materials in your quoted price?

YES. Materials and labor are included in the price we quote unless specified otherwise in the contract.


3) How does Total Home Solutions schedule work?

This can be challenging at times especially when delays happen out of our control, such as weather, defective or wrong materials, etc. However, when Total Home Solutions starts a job we make every attempt to be on the job site everyday and we stay on it until our customerís project is completed. Then we move onto the next job. What this means for our customers is less inconvenience and disruption during your project.



4) Does Total Home Solutions buy materials for the project or does the customer go purchase them?

It varies with each job. Most of the time Total Home Solutions prefers to buy the materials simply because we know what is needed in order to complete a customerís project. Sometimes customers have already bought style-specific products and ask us to install them. In this instance, Total Home Solutions installs the product, but does not provide a warranty against defect in product workmanship. There are instances where a customer will be given an allowance on a style-specific product to purchase. Total Home Solutions will send the customer to our suppliers where we have an account. The customer will then select the color and style they are looking for.



5) Does Total Home Solutions charge for estimates?

The initial meeting with the customer is always free. It provides the opportunity to meet and discuss your project. After our initial meeting, there may be a charge for time spent on an estimate depending on the scope of the project. This is always discussed before a commitment is made and money exchanged by the customer and Total Home Solutions.


6) What if a customer changes their mind in the middle of a project?

Not a problem. This is quite common on remodeling projects. It is difficult for a customer to imagine the full completion of their dream during the planning stage. Total Home Solutions tries to address every unknown situation that may arise before beginning a project. In the event a customer changes their mind about some aspect of the project after work has begun, Total Home Solutions uses a Change of Work Order Form to address these instances. Scope of work and price adjustments are made and signed by both the customer and Total Home Solutions. In some instances there may be a charge to the customer if time or materials have been spent by Total Home Solutions after the change is made.



7) How long has Total Home Solutions been in business?

Please view the About THS for a history of the company.



8) Does Total Home Solutions have employees and sub-contractors?

The owner, Tim Stevens is either on the job site overseeing the project or doing the work himself. In the event where a sub-contractor or an employee is used Tim supervises their work to assure it meets his standards of workmanship.



Did you not find an answer to your question?

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